Returns & Exchanges

NOTE:  All returns must be received by RedHawk Records / Hannon Music, Inc. no later than 30 days from the receipt of delivery. All Returns that are received outside of the 30 day time period may be refused.

All returned packages without defects will be thoroughly inspected and a determination will be made if eligible. When requirements are met you will receive a store credit or exchange.

Store Credit

A restocking fee of 10% will be charged on all non-defective products.

Exchanges

There is a $4.00 US and $8.00 International exchange fee required for all exchanges, plus original shipping cost back to you. Please make out money order to Hannon Music, Inc.

E-mail for a Return Authorization (RA) Number: returns@redhawkrecords.com

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 30 days. Any return we receive without an RA number will be documented and returned to you.

Please return your merchandise to the following address:

RedHawk Records
Attn: Web Order Customer Service
600 Mazza Court
El Dorado Hills, CA 95762

RedHawk Records / Hannon Music, Inc. shall not be responsible for items returned that are lost or damaged in transit.

Please be sure to follow these guidelines to avoid any delay or denial of processing your return.

We gladly accept defective or damaged product within 30 days of original delivery date. RedHawk Records / Hannon Music, Inc. shall refund you in full or ship a replacement product. We will pay the shipping cost on defective merchandise only.

Help us process your return quickly and efficiently!

TO AVOID DENIAL OR DELAY, PLEASE REVIEW OUR POLICY CAREFULLY.
Check Your Return

ALL products being returned must be 100% complete, and must be properly packaged to protect against damage in transit.

All packing materials, wrappings, other accessories, and documentation must be included or your return will not be processed.

In the event that a return shipment is received by us improperly packaged, altered, or physically damaged, the RedHawk Records / Hannon Music, Inc. return policy will not be honored.

All Items will be inspected upon receipt. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.

Please return your merchandise to the above address.

RedHawk Records / Hannon Music, Inc. shall not be responsible for items returned that are lost or damaged in transit.

The following criteria will be followed in rejecting returns and refusing credit:

  •     Products which are improperly packaged when returned to RedHawk Records.
  •     Products that are returned to RedHawk Records / Hannon Music, Inc. in a non- qualified shipping container.
  •     Packages that do not have original packing slip with the Return Authorization (RA) number.
  •     COD returns will not be accepted.

In the event that the product you are returning does not have the original contents shipped and packaged by RedHawk Records / Hannon Music, Inc., we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return.

The merchandise will then be returned to you.